Last Updated: October 27, 2025
MayurbhanjTour.com (the “Website” or “Site”), operated by Pragati Ranjan Patra, a sole proprietorship registered under the laws of India, with its registered address at 256, ward No -11, Prafulla Nagar, Baripada, Mayurbhanj, Odisha – 757001 (hereinafter referred to as “we,” “us,” “our,” or the “Company”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, including any content, functionality, services, and products offered on or through the Website.
By accessing, browsing, purchasing products, or using the Website, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or make purchases. These Terms form a legally binding agreement between you and the Company.
The Website provides information, guides, booking services related to tourism in Mayurbhanj, Odisha (e.g., travel itineraries, cultural experiences, accommodations, and activities), and sells products such as decor items inspired by local tribal heritage (collectively, the “Services” and “Products”).
1. Use of the Website
1.1 Eligibility: You must be at least 18 years old and capable of forming a binding contract to use the Website or purchase Products/Services. By using the Website, you represent that you meet these requirements and are not barred from using the Services or purchasing Products under applicable law.
1.2 Permitted Use: You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Website in any way that violates any applicable local, national, or international law or regulation, including the Consumer Protection Act, 2019, and Information Technology Act, 2000.
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which may harm the Company or users of the Website.
- Introduce any viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
- Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
- Use the Website for unauthorized commercial purposes without our prior written consent.
1.3 Account Registration: To access certain features (e.g., bookings or product purchases), you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities occurring under your account. Notify us immediately at pragati@mayurbhanjtour.com of any unauthorized use.
2. Payments and Transactions
2.1 Payment Processing: All payments for bookings, Services, or Products (e.g., decor items) on the Website are processed through Razorpay, a third-party payment gateway provider (“Payment Processor”). Your use of the Payment Processor is governed by their terms of service, available at https://razorpay.com/terms/, which you acknowledge and agree to by completing a transaction.
2.2 Transaction Details: By initiating a payment, you authorize the Company and the Payment Processor to charge your selected payment method (e.g., credit/debit card, UPI, net banking, or wallet) for the total amount, including any applicable taxes, shipping fees, or convenience charges. All prices are quoted in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
2.3 Payment Confirmation: Upon successful payment, you will receive a confirmation via email or on the Website, serving as your receipt. Ensure all details provided (e.g., billing and shipping address for Products) are accurate to avoid delays or cancellations.
2.4 Product Orders:
- Order Acceptance: All orders for Products (e.g., decor items) are subject to availability and acceptance by the Company. We reserve the right to refuse or cancel any order at our discretion, with a full refund issued if applicable.
- Shipping: Products will be shipped to the address provided during checkout. Shipping times and costs will be displayed at checkout, typically ranging from 5-10 business days within India, subject to location and courier service. International shipping, if offered, will have separate terms disclosed at purchase.
- Product Descriptions: We strive to ensure that all Product descriptions (e.g., decor items like tribal art or handicrafts) are accurate. However, slight variations in color, design, or craftsmanship may occur due to the handmade nature of some items.
2.5 Refunds and Cancellations:
- Services (e.g., Bookings): Refund policies for bookings are specific to each Service and outlined at the time of purchase. Generally, refunds (if applicable) will be processed to the original payment method within 7-10 business days, subject to deductions for processing fees (as per Payment Processor terms). No refunds for no-shows or cancellations after the cutoff period.
- Products (e.g., Decor): You may return Products within 7 days of delivery if defective, damaged, or not as described, subject to inspection. Contact pragati@mayurbhanjtour.com to initiate a return. Shipping costs for returns are borne by the User unless the Product is defective. Refunds will be processed within 7-10 business days post-inspection.
- Non-Returnable Items: Custom-made decor, perishable goods, or items marked non-returnable at purchase are not eligible for returns.
- The Company reserves the right to cancel bookings or orders due to unforeseen circumstances (e.g., weather, inventory issues, force majeure), with refunds or alternatives provided at its discretion.
2.6 Security: The Company uses secure encryption for payment processing via the Payment Processor. However, you are responsible for maintaining the confidentiality of your payment information. The Company does not store your full payment details post-transaction.
2.7 Taxes and Fees: You are responsible for all taxes applicable to your transactions, including GST on Products and Services. The Company may charge a convenience fee for certain Services or shipping fees for Products, which will be disclosed upfront.
3. Intellectual Property
3.1 The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, Product designs, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by India and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
3.2 These Terms permit you to use the Website for your personal, non-commercial use only, except as expressly permitted for purchasing Products or Services. You must not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website, including images of decor items, except as permitted by applicable law or with our prior written consent.
3.3 If you print, copy, or download any part of the Website for your own personal, non-commercial use, you must retain all copyright and other proprietary notices contained thereon.
4. User Content and Conduct
4.1 User Contributions: The Website may allow you to post reviews, comments, or other content (“User Content”), including reviews of Products or Services. You represent that you own or control all rights in and to the User Content and have the authority to grant the rights described below. You grant the Company and its affiliates a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, distribute, modify, adapt, publish, translate, create derivative works from, and display such User Content in any form or media, for any purpose, including promoting the Website or Products.
4.2 Prohibited Content: You must not post User Content that: (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable; (b) infringes any patent, trademark, trade secret, copyright, or other proprietary rights; or (c) contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
4.3 We reserve the right (but not the obligation) to monitor, remove, or edit any User Content at our sole discretion.
5. Privacy
Your use of the Website is also governed by our Privacy Policy [link to privacy policy, e.g., https://mayurbhanjtour.com/privacy-policy/], which is incorporated into these Terms by reference. By using the Website or purchasing Products/Services, you consent to the practices described therein, including the collection, use, and disclosure of your personal information (e.g., name, address, payment details) for order processing, shipping, and customer support. For payments, your data is shared with the Payment Processor in compliance with applicable laws, including the Information Technology Act, 2000, and RBI guidelines.
6. Disclaimers and Limitations of Liability
6.1 Disclaimer of Warranties: The Website, Services, and Products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Product descriptions (e.g., decor items) are accurate to the best of our knowledge, but minor variations may occur due to their handmade nature. Information provided on the Website is for general informational purposes only and should not be relied upon as professional advice.
6.2 Limitation of Liability: In no event shall the Company, its affiliates, directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of, or inability to access or use, the Website; (b) any conduct or content of any third party; (c) unauthorized access, use, or alteration of your transmissions or content; or (d) defects, delays, or non-delivery of Products, except as provided under the return policy. Our total liability shall not exceed the amount paid by you for the specific Product or Service giving rise to the claim.
6.3 The Company is not responsible for the availability, accuracy, or completeness of third-party websites or services linked to the Website, including the Payment Processor or shipping partners.
7. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with (a) your access to or use of the Website; (b) your violation of these Terms; (c) your User Content; or (d) your violation of any rights of another, including intellectual property rights related to Products or content.
8. Termination
We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Website and purchase Products/Services will cease immediately.
9. Governing Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms, the Website, or Product/Service purchases shall be subject to the exclusive jurisdiction of the courts located in Baripada, Odisha.
9.2 Any legal disputes related to payment processing shall also be governed by the Payment Processor’s terms and applicable RBI guidelines. For consumer disputes related to Products or Services, you may approach the Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.
10. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on the Website with the “Last Updated” date. Your continued use of the Website or purchase of Products/Services after any changes constitutes your acceptance of the revised Terms.
11. Miscellaneous
11.1 Entire Agreement: These Terms constitute the entire agreement between you and the Company regarding the Website, Products, and Services and supersede all prior agreements.
11.2 Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.3 Waiver: No waiver of any term shall be deemed a further or continuing waiver.
11.4 Force Majeure: The Company shall not be liable for any delay or failure to perform (e.g., delivery of Products or provision of Services) due to causes beyond its reasonable control, including acts of God, war, strikes, or pandemics.
11.5 Contact Us: For questions about these Terms, Product inquiries, returns, or any other concerns, please contact us at pragati@mayurbhanjtour.com.
By using the Website or purchasing Products/Services, you acknowledge that you have read and agree to these Terms. Thank you for choosing MayurbhanjTour.com to explore Odisha’s heritage and shop our unique decor items!