At MayurbhanjTour.com, we want you to love your tribal decor and handicrafts. If something isn’t right, we’re here to make it right. All refunds are processed securely through Razorpay, our trusted payment gateway.
Eligibility for Refund
You may request a refund under the following conditions:
| Scenario | Refund Eligibility | Time Limit |
|---|---|---|
| Order Cancellation (Before Dispatch) | Full refund (100%) | Within 24 hours of order placement |
| Damaged or Defective Item | Full refund or replacement | Within 7 days of delivery |
| Wrong Item Received | Full refund or correct item | Within 7 days of delivery |
| Non-Delivery (After 21 Days) | Full refund | After 21 business days from dispatch |
Note: Personalized or custom-made decor items are non-refundable once production begins.
How to Request a Refund
- Email pragati@mayurbhanjtour.com with:
- Your Order ID
- Reason for refund
- Clear photos of the item (for damage/wrong product)
- Bank details (only if original payment method fails)
- Our team will respond within 48 hours.
- Upon approval, we initiate the refund via Razorpay.
Refund Processing Timeline
| Refund Type | Timeline to Credit |
|---|---|
| Standard Refund | 5–10 business days from initiation |
| Instant Refund (if enabled) | Within minutes (depends on bank/card) |
- Refunds are credited only to the original payment method (UPI, card, net banking, wallet).
- You’ll receive a confirmation email/SMS with refund ID once processed.
Non-Refundable Charges
- Shipping fees (unless the error is ours)
- Transaction fees (not reversed)
- Convenience fees on orders
Important Notes
- Items must be returned in original condition, unused, with tags and packaging.
- Return shipping cost is borne by the customer unless the item is damaged/wrong.
- We reserve the right to reject repeated or fraudulent refund requests.
- Refunds for lost shipments are processed only after courier investigation (7–10 days).
- For chargebacks, contact us first—we’ll resolve it to avoid disputes.